Refund and Returns Policy

1. General Overview

At Sagastore we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Returned Items

Returned products must be in their original, unused condition, with all tags, packaging, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3. Non‑Refundable Items

• Digital downloads or software licenses
• Personalized or custom‑made products
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486. Include the following information:

• Order number
• Product name and SKU
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and provide instructions for shipping the item back to us. Returns without a valid RAN will be refused.

4. Refund Process

4.1. Inspection

Upon receipt, the returned item will be inspected. If it meets the eligibility criteria, the refund will be processed.

4.2. Refund Method

Refunds are issued to the original payment method within 7‑10 business days after approval. Shipping charges are non‑refundable unless the return is due to our error.

5. Exchanges

If you prefer an exchange for a different size, color, or model, please indicate this in your initial request. Exchanges are subject to product availability and may require payment of any price difference.

6. Shipping Costs

Customers are responsible for the cost of return shipping, unless the return is a result of a mistake on our part (e.g., wrong item shipped, defective product). In such cases, we will provide a prepaid shipping label.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. Sagastore reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486
Address: